Zero Plus Plus Studios
Something wrong with a board, a purchase or your progress? Email us and we will help:
It helps if you tell us which phone and which version of iOS or Android you are using, what you were doing, and what happened. If a board looks wrong, tell us which mode and size it was, and roughly where you were on it.
I bought something and it has gone. Open Settings in the game and tap Restore purchases. It asks the App Store or Google Play what your account already owns and puts your unlocks back. Gem packs and tips are used up when you buy them, so they are not restored.
My progress did not come to my new phone. On an iPhone, progress is kept in your own iCloud, so sign in to the same Apple ID with iCloud turned on and give it a few minutes. On Android it comes back through Android’s Auto Backup to your Google account when you set up the new phone or reinstall, if backup was on. On an iPhone your purchases are not part of the iCloud save, so use Restore purchases; on Android the backup may bring your unlocks back, and Restore purchases re-checks them with Google Play.
I want to start again. Settings → Erase all progress. On an iPhone this also clears your other devices on the same iCloud account. Your gems and anything you bought are kept.
Adverts and privacy. This version has no adverts. Settings → Privacy policy explains what is collected. Settings → Contact us opens an email with your app version, platform, OS version and device model.